Returns & Refund Policy
Effective Date: 19/09/2025
At Dead Ends Club, we want you to be fully satisfied with your purchase. If you are not happy with your order, please review our Returns & Refund Policy below.
1. Eligibility for Returns
Items must be unused, in original packaging, and in resellable condition.
Returns must be initiated within [X days] of delivery (recommend 14–30 days).
Proof of purchase (order number or receipt) is required.
Certain products are non-returnable, including:
Clearance or final sale items.
Customized or engraved items.
Used or damaged items not due to manufacturing defects.
2. Return Process
Contact us at 📧 deadendsclubnz@gmail.com to request a return.
We’ll provide return instructions, including the return shipping address.
Ship the item back using a trackable method.
Customers are responsible for return shipping costs unless the item is faulty or incorrect.
3. Refunds
Once your return is received and inspected, we’ll notify you by email.
If approved, your refund will be issued to your original payment method.
Refund processing times may vary depending on your bank or payment provider.
Shipping fees (original delivery costs) are non-refundable, unless the return is due to our error.
4. Exchanges
Exchanges are subject to stock availability.
If the requested item is unavailable, a refund will be issued instead.
5. Damaged or Defective Items
If you receive a faulty or damaged product, contact us within [X days] of delivery.
We will arrange a replacement, exchange, or full refund at no extra cost.
6. Non-Returnable Situations
We cannot accept returns if:
The return is requested after the return window has expired.
The item has been used, damaged, or altered by the customer.
The item is final sale or otherwise marked non-returnable.
7. Contact Us
If you have questions about returns or refunds, please reach out:
📧 deadendsclubnz@gmail.com
📍 123 Manukau Road Epsom Auckland New Zealand 1023